Unauthorized Transactions - Google Payments

Report unauthorized purchases · Items that you don't recognize in your Google Account · That start with "GOOGLE *" in your billing or bank statement. DismissPayReportunauthorizedpurchasesGooglerefundspurchasesthatarefraudulentaccordingtoourpolicies.Learnmoreaboutreportingafraudulentcharge.Forotherquestionsaboutyourpurchase,visittheGooglepaymentshelpcenter.Warning-Beforeyoufilloutthisform:showmoreTocontinuebeingabletopayusingGoogleafteryourclaimisverified,signinnow.Checkwhetherafamilymemberorfriendusedyourpaymentmethodtomakethepurchase.TheycanlosetheabilitytopayusingGoogleafteryourclaimisverified.Usethisformtoreportunrecognizedcharges:Itemsthatyoudon'trecognizeinyourGoogleAccountThatstartwith"GOOGLE*"inyourbillingorbankstatementWarningBeforeyoufilloutthisform:Afterweverifyyourclaim,werevoketheabilitytopayfromtheGooglepaymentsprofilethatmadethetransaction.Forexample,ifafamilymemberusedyourcreditcard,theywilllosetheabilitytopayusingGoogle.TocontinuebeingabletopayusingGoogleafteryourclaimisverified,signinnow.Checkwhetherafamilymemberorfriendusedyourpaymentmethodtomakethepurchase.TheycanlosetheabilitytopayusingGoogleafteryourclaimisverified.ReportwithoutsigninginSigninAlreadyfiledaclaim?CheckyourclaimstatusYouremailYouremailisarequiredfieldVerifyemailVerifyemailisarequiredfieldWhatpaymentmethoddidyoufindthechargeon?Ifyouhaveissuesonmultiplepaymentmethods,submitaseparateformforeachpaymentmethod.CreditordebitcardBankaccountMobilecarrierPayPalCardnumberCardnumberisarequiredfieldMustbeatleast12charactersMustbeatmost19charactersChooseacountryorregionArgentina(AR)Australia(AU)Austria(AT)Belgium(BE)Brazil(BR)Bulgaria(BG)Canada(CA)Chile(CL)China(CN)Croatia(HR)Cyprus(CY)Czechia(CZ)Denmark(DK)Estonia(EE)Finland(FI)France(FR)Germany(DE)Gibraltar(GI)Greece(GR)HongKong(HK)Hungary(HU)Iceland(IS)India(IN)Indonesia(ID)Ireland(IE)Israel(IL)Italy(IT)Japan(JP)Jordan(JO)Latvia(LV)Liechtenstein(LI)Lithuania(LT)Luxembourg(LU)Malta(MT)Mexico(MX)Monaco(MC)Morocco(MA)Netherlands(NL)NewZealand(NZ)Norway(NO)Peru(PE)Poland(PL)Portugal(PT)PuertoRico(PR)Romania(RO)Russia(RU)Singapore(SG)Slovakia(SK)Slovenia(SI)SouthAfrica(ZA)SouthKorea(KR)Spain(ES)Sweden(SE)Switzerland(CH)Taiwan(TW)Tunisia(TN)Turkey(TR)UnitedArabEmirates(AE)UnitedKingdom(GB)UnitedStates(US)Uruguay(UY)RoutingnumberRoutingnumberisarequiredfieldMustbeatleast9charactersMustbeatmost9charactersAccountnumberAccountnumberisarequiredfieldMustbeatleastonecharacterMustbeatmost17charactersPhonenumberPhonenumberisinvalidPhonenumberisarequiredfieldPhonenumberisinvalidPayPalaccountemailaddressPayPalaccountemailaddressisarequiredfieldTellusaboutthepurchaseAddanewunauthorizedpurchasePurchasedate:PurchasedateThisfieldisrequiredInvaliddateThetransactionmustbelessthan4monthsold.Thetransactionmustbelessthan4monthsold.StartdatemustbebeforeenddateEnddatemustcomeafterstartdateCurrency:USDCurrencyADPAEDAFAAFNALKALLAMDANGAOAAOKAONAORARAARLARMARPARSATSAUDAWGAZMAZNBADBAMBANBBDBDTBEFBGLBGMBGNBGOBHDBIFBMDBNDBOBBOLBOPBRBBRCBREBRLBRNBRRBRZBSDBTNBUKBWPBYBBYNBYRBZDCADCDFCHFCLECLFCLPCNYCOPCRCCSDCSKCUCCUPCVECYPCZKDDMDEMDJFDKKDOPDZDECSEEKEGPERNESPETBEURFIMFJDFKPFRFGBPGEKGELGHCGHPGHSGIPGMDGNFGNSGQEGRDGTQGWEGWPGYDHKDHNLHRDHRKHTGHUFIDRIEPILPILRILSINRIQDIRRISJISKITLJMDJODJPYKESKGSKHRKMFKPWKRHKROKRWKWDKYDKZTLAKLBPLKRLRDLSLLTLLTTLUFLVLLVRLYDMADMAFMCFMDCMDLMGAMGFMKDMKNMLFMMKMNTMOPMROMRUMTLMTPMURMVPMVRMWKMXNMXPMYRMZEMZMMZNNADNGNNICNIONLGNOKNPRNZDOMRPABPEIPENPESPGKPHPPKRPLNPLZPTEPYGQARRHDROLRONRSDRUBRURRWFSARSBDSCRSDDSDGSDPSEKSGDSHPSITSKKSLLSOSSRDSRGSSPSTDSTNSURSVCSYPSZLTHBTJRTJSTMMTMTTNDTOPTPETRLTRYTTDTWDTZSUAHUAKUGSUGXUSDUYPUYUUZSVEBVEFVESVNDVNNVUVWSTXAFXCDXOFXPFXXXYDDYERYUDYUMYUNYURZARZMKZMWZRNZRZZWDZWLZWRAmount:AmountAmountisarequiredfieldMustbeatmost12charactersDescribetheissue:DescribetheissueDescribetheissueisarequiredfieldMustbeatmost200charactersInordertohelpusresolveyourcaseasquicklyaspossible,pleasefullydescribetheissue.Additionally,pleaseincludewhetheryourdeviceisusedonlybyyouorbyothersinyourhousehold/network,yourPINhasorhasnotnotsharedwithothersandifyourdeviceisbiometricallyenabled,ifitcanbeaccessedonlybyyou.AddCancelTellusaboutthepurchaseAddanewunauthorizedpurchaseCorrelationID(askyourcarrierforthisID):Thisisacombinationofnumbersthatalwaysstartswiththeletter"g".Forexample,g123456789012345678.Dependingonyourcarrier,theformatandamountofnumbersmaylookdifferentCorrelationID(askyourcarrierforthisID)Thisisacombinationofnumbersthatalwaysstartswiththeletter"g".Forexample,g123456789012345678.Dependingonyourcarrier,theformatandamountofnumbersmaylookdifferentCorrelationIDisarequiredfieldMustbeatleast10charactersMustbeatmost40charactersPurchasedate:PurchasedateThisfieldisrequiredInvaliddateThetransactionmustbelessthan4monthsold.Thetransactionmustbelessthan4monthsold.StartdatemustbebeforeenddateEnddatemustcomeafterstartdateCurrency:USDCurrencyADPAEDAFAAFNALKALLAMDANGAOAAOKAONAORARAARLARMARPARSATSAUDAWGAZMAZNBADBAMBANBBDBDTBEFBGLBGMBGNBGOBHDBIFBMDBNDBOBBOLBOPBRBBRCBREBRLBRNBRRBRZBSDBTNBUKBWPBYBBYNBYRBZDCADCDFCHFCLECLFCLPCNYCOPCRCCSDCSKCUCCUPCVECYPCZKDDMDEMDJFDKKDOPDZDECSEEKEGPERNESPETBEURFIMFJDFKPFRFGBPGEKGELGHCGHPGHSGIPGMDGNFGNSGQEGRDGTQGWEGWPGYDHKDHNLHRDHRKHTGHUFIDRIEPILPILRILSINRIQDIRRISJISKITLJMDJODJPYKESKGSKHRKMFKPWKRHKROKRWKWDKYDKZTLAKLBPLKRLRDLSLLTLLTTLUFLVLLVRLYDMADMAFMCFMDCMDLMGAMGFMKDMKNMLFMMKMNTMOPMROMRUMTLMTPMURMVPMVRMWKMXNMXPMYRMZEMZMMZNNADNGNNICNIONLGNOKNPRNZDOMRPABPEIPENPESPGKPHPPKRPLNPLZPTEPYGQARRHDROLRONRSDRUBRURRWFSARSBDSCRSDDSDGSDPSEKSGDSHPSITSKKSLLSOSSRDSRGSSPSTDSTNSURSVCSYPSZLTHBTJRTJSTMMTMTTNDTOPTPETRLTRYTTDTWDTZSUAHUAKUGSUGXUSDUYPUYUUZSVEBVEFVESVNDVNNVUVWSTXAFXCDXOFXPFXXXYDDYERYUDYUMYUNYURZARZMKZMWZRNZRZZWDZWLZWRAmount:AmountAmountisarequiredfieldMustbeatmost12charactersDescribetheissue:DescribetheissueDescribetheissueisarequiredfieldMustbeatmost200charactersInordertohelpusresolveyourcaseasquicklyaspossible,pleasefullydescribetheissue.Additionally,pleaseincludewhetheryourdeviceisusedonlybyyouorbyothersinyourhousehold/network,yourPINhasorhasnotnotsharedwithothersandifyourdeviceisbiometricallyenabled,ifitcanbeaccessedonlybyyou.AddCancelResetCancelChangingthepaymentmethodwillclearanyinfoyou'veenteredonthisformandresetit.Bycheckingthisbox,IverifythatIdidnotauthorizethepurchase(s)thatIreportedinthisform.Verificationisrequired.YourpersonalinformationwillbestoredsecurelyandtreatedinaccordancewiththeGooglePrivacyPolicy.SubmitGoogleappsMainmenu