How Authorizations, Refunds, and Voided Payments Work in ...

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Temporary Authorization; Void; Capture. Temporary Authorizations and Payment Holds. Merchants like hotels and gas stations may put a temporary hold on Cash Card ... CashApp HowAuthorizations,Refunds,andVoidedPaymentsWorkinCashApp CashAppSupport HowAuthorizations,Refunds,andVoidedPaymentsWorkinCashApp CashCardpaymentsgothroughthreedistinctphaseswhenthey’reprocessedbymerchants: TemporaryAuthorization Void Capture TemporaryAuthorizationsandPaymentHolds MerchantslikehotelsandgasstationsmayputatemporaryholdonCashCardpaymentsthatshowupinyourtransactionactivity.FundswillbeautomaticallyreturnedtoyourCashAppwhentheholdisreleased.Thisusuallyhappenswithin10businessdays. GasstationsmayalsochargeyourCashCardatemporaryauthorizationholdofupto$100.Thecostofyourgaswillbechargedlaterasaseparatetransactionthatreleasestheauthorizationhold.Toavoidthisissue,payfortheamountofgasyou’dlikeattheregisterbeforeyoupump. Whenamerchantrefundsatransactionitcantakeupto10businessdaysforCashApptoreceivetherefund.AssoonasCashAppreceivestherefund,thefundswillautomaticallyappearinyourCashAppbalance. Pleasereachoutdirectlytothemerchantifyouhaveanyquestionsbeforethe10businessdayshavepassed. ToviewyourCashCardtransactionhistoryinaformat(CSV)thatcanyoucansendtoamerchant: Signintohttps://cash.appfromadesktopcomputer ClickStatementsinthetop-rightcorner ClickExportCSV CheckyourDownloadsfolder Iftherefunddoesnotappearwithin10businessdaysofreachingouttothemerchant,pleasereachouttothemerchantagaintoconfirmbeforecontactingCashSupport. VoidedPayments&NegativeBalances Merchantsmayrefundorcancelapaymenttolaterchargeyouraccountforadifferentamount. Herearesomecommonreasonspaymentsarevoidedandcapturedlater: Arestaurantmayputatemporaryholdonyouraccountwhenyouaskforthecheck,thenprocessitlaterwiththetipincluded Pre-authorizationsatgasstations Hotelreservations Onlineretailersmayputatemporaryholdorchargeonyouraccountwhenyouplaceanorder,thencompletethechargewhentheyshipyouritems. Iftherearen'tenoughfundsinyourCashApptocoverthelatechargeortheaddedtip,yourbalancecouldgointothenegative. Security,UnauthorizedPayments,andDisputes IfyounoticeaCashCardpaymentyoudidnotauthorizewerecommendcontactingthemerchantimmediatelytocancelthependingtransaction. Selectmerchants’contactinformationisavailableinCashApp.Tofindit: TapontheActivitytabonyourCashApphomescreen Selectthepayment TapCompleted TapNeedHelp? TapCallMerchant Oncecanceled,itcantakeupto10businessdaysforCashApptoreceivetherefund.Ifyouhaveanyquestionsbefore10businessdayshavepassed,pleasecontactthemerchantdirectly. ForbestpracticesonstayingsafeandavoidingscamsonCashAppclickhere. IfyouneedtopreventfurtherfraudulentCashCardtransactions,reportyourCashCardasstolenintheCashApp: TaptheCashCardtabonyourCashApphomescreen TaptheimageofyourCashCard TapProblemWithCard TapCardStolen ConfirmwithyourPINorTouchID TodisputearecentCashCardpurchase,firstreachouttothemerchanttohavethemattempttorefundthepayment. Iftherefunddoesnotappearwithin10businessdaysofreachingouttothemerchant,pleasereachouttothemerchantagaintoconfirmbeforecontactingCashSupport. StillNeedHelp? Ourcustomersupportisheretohelp. ContactSupport SomethingElse SupportedCards WhereismyCashOut? GetStartedwithCashBoost WhatisBitcoin? HowtoClaima$Cashtag OrderCashCard RecognizeandReportPhishingScams KeepingYourCashAppSecure

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