Are there any fees or charges for adding my card to Google ...

There is no fee charged by Westpac to add your card to Google Pay. When adding your card Google will preauthorise a small amount... close Weusecookiestosecureandtailoryourwebuse.Ournoticeexplainshowweusecookiesandhowyoucanmanagethem.Bycontinuingtousethissiteweassumeyou'reokwithournotice. 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Cut-offtimes HowcanImanagethesignatoriesformybusinessaccount? HowdoIaddmyeligiblecardtoApplePayfromtheWestpacApp? WhatisthedifferencebetweenaddingmyeligiblecardfromtheWestpacAppandaddingitviatheAppleWalletapp? Fileshare IcanseemycardinGooglePaybutIcannotmakeatransaction.Why? Whycan’tIsignintomyMobileBanking? WorldwideWallet WhichWestpacbusinessaccountsareeligibleforlinkingtoanABNPayIDunderaBusinessprofile? HowcanIexportadetailedtransactionhistory? Spend&SaveYouthMFI ApplePayFAQ's WhichWestpaccardsareeligibletobeaddedtoApplePay? WhatisApplePay,wherecanIfindmoreinformationonApplePay? HowsecureisanApplePaytransaction? HowwillmypersonalinformationbesharedwithApple? WhichdevicescanIuseApplePaywith? HowdoIaddmycardtoApplePay? WhatisaDeviceAccountNumberandhowisitdifferenttomyphysicalcardnumber? WhyamIaskedtocompleteverificationwhenIaddmycardtoApplePay? WhyamIseeingamessagetocontactmybank? HowdoIsetmydefaultcardinApplePay? CanmyadditionalcardholderaddtheircardtoApplePay? CanIaddmultiplecardstoApplePayonmydevice?/CanIaddmycardonmultipledevices? HowdoImakeapaymentwithApplePay? CanIuseApplePaytotapon/offonOpalinNSW? WherecanIpaywithApplePay? Whydoesn’tthecardnumberonthemerchant’sreceiptmatchmyphysicalcardnumber? DoIstillgetrewardpointswhenIuseApplePay? DoIneedtousemycardPINwithApplePay? AretheApplePaytransactionlimitsandPINthesameasthephysicalcard? CanIuseApplePaytogetcashoutatamerchant/retailer? CanbusinesscardsbeaddedtoApplePay? UsingApplePaywithaHandycard UsingApplePaywithyourWestpacMastercardDebitcard HowdoIchangemypaymentnetwork? WhatisthedifferencebetweenselectingCHQorSAVratherthantheMastercardpaymentoptionformyMastercardDebitcard? IcanseemycardinAppleWalletbutmytransactionisdeclining,why? Myphysicalcardhasexpired,I’vereceivedareissuedorreplacementcard,doIneedtore-enrolmycardinmyAppleWallet? ArethereanyadditionalfeesandchargesforaddingmycardtoApplePay? CanIuseApplePayasabackupiflosemyphysicalcard? Mydevicehasbeenlostorstolen.HowcanIkeepmycardsafeinApplePay? CanIuseApplePaywhileI’moverseasinthesamewayIdoinAustralia? HowdoIremoveacardfromApplePay? Iwanttosellmydeviceandgetanewone,howdoImakesureno-onecanusemycards? CanIaddmyloyaltyorgiftcardstomyAppleWallet? WhatT&CsApplytoApplePay? CanIseemytransactionsinAppleWallet? HowdoIdisputeatransactionmadeusingApplePay? WhatisaWestpacHandycard? HowdoIgetaWestpacHandycard? MyWestpacHandycarddoesnothaveaCVC,whatcanIdo? WhatshouldIdoifIhaveissuescreatingaPayIDormakingorreceivingPayIDpayments? IsthereaminimumagetouseApplePay? DoIneedtousemycardPINwithGooglePay? DoIneedtousemycardPINwithSamsungPay? HowdoIsetupanewuser? HowdoIsetpaymentstobeapprovedby2ormorepeople? HowdoIuploadafilepaymentfromMYOB? I’veaddedmyWestpacMastercarddebitcardbutcan’tseeCHQ/SAV.HowdoIaccesstheCHQ/SAVoptions? HowdoIresetmybusinessuserpassword? WhataremytransferlimitsforbusinessaccountsandhowdoIchangethem? WhatisWestpaconlinebankingforbusinesses?  WhatcanIdoasabusinesswithWestpacOnlineBanking?  WhatfeaturesareavailabletobusinesscustomersontheWestpacApp? WhatisaSecurIDtoken?  WhatifIdon’trespondtoarequestforinformationaboutthetaxresidencyofmybusiness?  HowdoIchangeauser’sDailyPaymentLimitinWestpac? HowcanIvieweStatements? JointAccounts HowmanyjointaccountscanIopen? AmIprotectedifsomeoneattemptstoopenajointaccountwithoutmyconsent? Ineedhelpopeningajointaccount.WherecanIfindoutmore? Isentaninvitationtomyjointapplicant,buttheaccountisn’topenyet.Whyisthis? Istartedopeningajointaccountbutnolongerwanttoproceed.WhatdoIdo? HowcanIcloseajointaccount? IreceivedaninvitationtoopenajointaccountwithsomeoneIdon’tknow.WhatshouldIdo? Canajointaccounthavemorethantwoaccountholders? CanIopenajointaccountwithaminor? Dobothaccountholdershavethesamelevelofauthority? PushNotifications WhichWestpaccorporateaccountsareeligibleforOskoPayments? DigitalCard WhatcanIusemyDigitalCardfor? CanIcontinuetoaccessmyfundspriortoreceivingmynewcard? IfI’vereportedafraudulenttransactiononmycard,willIstillbeabletousemyDigitalCarddetails? IsmyDigitalCardsafeifmyphoneisstolen? CanIuseassistivetechnologytoaccessmyDigitalCarddetails? CanIusemyDigitalCarddetailsforcardlesscashwithdrawals? WhichcardsareeligibleforaDigitalCard? WhichmobiledevicescanIusetoseemyDigitalCarddetails? HowdoIaccessmyDigitalCarddetails? Whycan'tIseemyDigitalCard? CanIviewmyDigitalCarddetailsinMobileBankingonmyiPadortablet? I'manadditionalcardholder,whycan'tIviewmycarddetails? CanIcopythecardnumberfromMobileBankingintootherapps/screensonmymobiledevice? CanIusemyDigitalCarddetailstomakeonlinetransactions? CanIusemyDigitalCarddetailsforrecurringcardpayments? Mycurrentcardisabouttoexpire,whenwillIbeabletoviewmynewDigitalCarddetails? CanIusemydigitalcarddetailstomakeonlinetransactions? HowdoIsetaPINformyDigitalCard? WhydoIhavetosetaPINformyDigitalCard? HowdoIchangethePINformyDigitalCard? CanIusemyDigitalCardoncemyphysicalcardhasbeenreceived? WhichWestpacpersonalaccountsareeligibleforOsko®paymentsandlinkingtoPayIDs? WhichWestpacbusinessaccountsareeligibleforOskoPayments? FinancialClaimsScheme WhenwillBusinesscustomersbeabletosendandreceiveOsko®paymentsandregisterforaPayID? HowwillIknowI'vereceivedanearreal-timeOsko®payment? HowdoImakeanOsko®paymenttoaBSBandaccountnumber? HowwillIknowifit'sgoingtobeanOsko®paymentwhenImakeapayment? WhatkeychangesmightIneedtomaketoourback-endaccountingsystemstoaccommodatePayIDandOskopayments? AsaBusinesscustomer,howwillOsko®andPayIDpaymentschangemybankstatementorexport? What'sthepurposeofthe‘Reference’fieldwhensendinganOsko®payment? IhaveanAndroiddevice,canIaccessanInstantDigitalCard? HowcanIviewachequeand/ordepositslip? Onlinebusinessbanking HowcanIconnectmyaccountingsoftware?(bankfeeds) HowcanIorderabankchequeonline? HowcanIbackdatemanualpaymentsinBizInvoice? HowcanIcreateareconciledpaymentsummaryreportinBizInvoice? HowcanIcustomiseaninvoicenumberinBizInvoice? WhataremyBusinesspaymentlimits? HowcanIimportapaymentfile? HowcanIimportpaymentdetails? ForgottenLogin WhatdoIdoifmyWorldwideWalletislostorstolen? HowdoIvieweStatementsforanaccountthathasbeenclosed? Whycan’tIseeeStatementsforallaccountsthathavebeenclosed? HowdoIclosemyeverydayorsavingsaccounts(includingDIYSuperWorkingaccountsandDIYSuperSavingsaccounts)? HowdoIclosemytermdeposit? HowdoIpayoutandclosemyPersonalLoan? HowdoIorderforeigncash? HowdoIchangemycurrentWestpaccreditcardtoadifferentWestpaccard? MobileChequeDeposit WhatisMobileChequeDeposit? HowdoIaccessmobilechequedeposit? DoIneedtodownloadanewapp? HowdoIdownloadtheWestpacapp? CanIaccessthemobilechequefeatureonmytablet? Thefeaturedoesn'tworkonmyphone. WhatdoIdowiththechequeaftersubmittingit? Whathappensifthechequeisdishonouredordeclined? HowmanychequescanIdepositdaily? Icanseethemobilechequefeatureonmypersonalprofilebutnotonmybusinessprofile? Ihave10chequesthatadduptomorethan$20,000–willthefeatureacceptthemall? WhydoIneedtoinputthevaluewhenit’sonthecheque? IenteredtheincorrectamountofthechequewhenIscannedit,whatdoIdo? Howlongwillittakeforthechequestoappearasadepositinmyaccount? Howlongdoesittakeforthechequestoclear? Iscannedachequeyesterdaybutit’sstillnotshowinginmyaccounttoday.WhocanItalkto? WhydoesitsometimestakelongerthanIexpectforthechequetobescanned? WhatshouldIdoifIwanttodepositachequegreater$20,000? WhatkindofchequescanIdeposit? Whycan'tIdepositintomycreditcardaccountlikeIamusedtodoingviathebranchorATM? IreceivedanSMSnotifyingmethatthedepositwasn'tprocessed,andIhavealreadydestroyedthecheque.WhatdoIdonow? Idepositedachequeatthebranchanditwasrejected,why? CanIincreasethe$20,000limitwhichcurrentlyappliesfora7-dayperiod? HowdoIknowthechequewentthroughifmyphone'died'whilstsubmittingit? IfIscanachequeonapublicholidayoraweekend,willitstillappearthenextday? Idepositedachequeusingmymobilebutitwasrejected,why? HowcanIidentifyonmybankstatementthatmychequewasdepositedviatheapp? IsmyPayIDgoingtobeautomaticallycreated? WhatcanIuseasmyPayID? DoIneedtohaveWestpacSMSProtecttosetupaPayID? CanImakeorreceiveinternationalpaymentswithOsko®orPayID? ArethereanytransactionlimitswithOsko®paymentsandpaymentstoPayIDs? ArethereanyfeestouseOsko®orPayID? DoIneedtodoanythingtogetreadytobeabletousePayID? DoIhavetoupgrademyPaytoMobiletoaPayID? I'veregisteredmyPayID,butIwanttouseitatanotherbank,whatdoIdo? WhathappensifmymobilenumberchangesorIneedtochangemyPayID? WhichaccountcanmyPayIDbelinkedtoandcanIchangeitonceregistered? HowdoIstoppaymentstomyPayIDorde-activatemyPayID? HowdoIknowthataPayIDbelongstothecorrectperson? WhatisdisplayedtopeoplepayingmyPayID? HowdoIknowifapaymentisreceivedtomyPayID? I’vereceivedareissuedorreplacementWestpaccard;doIneedtoupdatemycardinformationinSamsungPay? ContactusintheWestpacApp WhichfinancialinstitutionsofferNPPservices? WhatistheExternalAccountsService? WhenwilltheExternalAccountsServiceberemoved? WhyhaveIbeencontactedaboutthischange? WhyistheExternalAccountsServicebeingremoved? WhatdoIneedtodo? HowcanIviewmyexternalaccountinformation? WillIstillbeabletogiveandreceiveaccesstootherWestpaccustomers’accounts? WillIstillbeabletoviewmyBTaccountswithinWestpacOnlineBanking? Willmypasswordinformationfornon-Westpacaccountsremainsecure? WhatistheDigitalSafe?DoIneedtoremoveit? ExternalAccountsService AmazonAlexa WhatisAlexa? WhocanusetheWestpacskillsandwhataccountsareeligible? OnwhatdevicesaretheWestpacskillsavailable? HowdoIenabletheWestpacBankingskill? I'mhavingtroubleenablingtheWestpacBankingskill.WhatshouldIdo? WhatinformationdoyoucollectandhowisitusedwithintheWestpacBankingskill? OnceI’veenabledtheWestpacBankingskill,howdoIuseit? Whatismy4-digitpasscodeandhowcanIaddorchangeit? CanIusetheWestpacBankingskillfortransfersandpayments? HowdoIdisableorunlinkaWestpacaccountfromtheWestpacBankingskill? Ihaveadditionalquestionsaboutmyaccount.CanIusetheWestpacBankingskillforgeneralcustomerservicesupport? MyAmazonEchodeviceisnotworking.WhatcanIdo? WhatshouldIdoifIthinkmyaccounthasbeencompromised? CansomeoneelseuseAlexatoaccessmyWestpacaccounts? WhatmeasurescanItaketoprotectmyinformation? WhataretheWestpacskillsforAlexa? iMessage WhatisWestpacforiMessage? WhichiPhonedevicesareeligibletouseWestpacforiMessage? HowdoesWestpacforiMessagedifferfromusingthebankingfeaturesfromwithinWestpacLive? HowdoIinstallWestpacforiMessage? HowdoImakeaPaySomeonepayment? HowdoIrequestaCardlessCashcode? HowdoIsharemyBSBandaccountdetails? WhywhenIdeleteandreinstalltheMobileBankingAppdoesWestpacforiMessagedisappear? WhatisaPayID? IfIcreateaPayID,canpeoplestillpaymyBSBandaccountnumber? HowdoIusemyPayIDtoreceivepayments? HowdoImakeapaymenttoaPayID? HowmanyaccountscanIlinkmyPayIDto? HowdoIcreateaPayID? WhatisOsko®? I’vebeenabletoPaytoMobileforawhile.HowisPayIDdifferent? CanIonlymakeanOsko®paymenttoaPayID? AreOskoandPayIDsafeandsecure? PayIDandOsko HowwillIknowwhoIcanpay? IfanaccountatanotherfinancialinstitutioncannotacceptOskopayments,whathappens? WhathappenedtoAndroidPay? MobileWallets GooglePay TapandPay QuickBalance CanIsetorchangemycardPINonline? WhatdoIneedtosetorchangemyPINonline? WhatifIdon’thaveonlinebanking? HowsecureisittosetorchangemyPINonline? WhichdevicescanIuseforOnlinePIN? IsmycardeligibletosetorchangemycardPINonline? HowdoIclosemycreditcard? WhatisQuickTransfer? WhichphonesordevicescanIuseGooglePaywith? WhichcardsareeligibletobeaddedtoGooglePay? WherecanIfindoutmoreinformationaboutGooglePay? HowwillmypersonalinformationbesharedwithGoogle? WhatisavirtualaccountnumberandhowisitdifferentfrommyCardaccountnumber? HowsecureisaGooglePaytransaction? ArethereanyfeesorchargesforaddingmycardtoGooglePay? IcanseemycardinGooglePaybutmytransactionisdeclining.Why? WhatdoIneedtodotosuccessfullyaddacardtoGooglePay? DoIneedaninternetconnectiontomakepaymentsthroughGooglePay? WhathappensifmyAndroidphoneislostorstolen? MycarddetailshavebeenremovedfromtheGooglePayapp.Why? CanIuseGooglePayasbackupwhenIlosemycard? Myphysicalcardhasexpired.DoIneedtore-enrol? Whydon’tthecarddetailsonthemerchant’sreceiptmatchmyphysicalcardnumber? HowdoIremoveorsuspendacard? I’vereceivedareissuedorreplacementWestpaccard;doIneedtoupdatemycardinformationinGooglePay? WhatifIwanttosellmymobiledeviceandgetanewone? I'vedeletedtheGooglePayappbutcanstillmakepayments.Why? WhatisGooglePayandhowdoesitwork? WhydoIneedtocompleteverificationwhenaddingmycardtoGooglePay? WhichcardscanIusetomakepurchaseswithmymobile? HowdoIsetupQuickBalance? HowdoIchangetheaccountdisplayedinQuickBalance? CanIremoveQuickBalance? AreWestpacKeyboardtransactionssecure? HowdoestheWestpacKeyboardwork? IsWestpacKeyboardavailableonallmessagingapps? WhatistheWestpacKeyboard? ArethereadditionalfeesforusingWestpacKeyboard? WhichbankingtaskscanIperformusingtheWestpacKeyboard? WhichdevicesareeligiblefortheWestpacKeyboard? WhydoIneedto“allowfullaccess”andwhatdataiscollectedbyWestpac? HowdoIauthenticatewhenusingtheWestpacKeyboard? WhyamIbeingredirectedbacktotheMobileBankingappwhentryingtopaysomePayees? HowlongwillittakeforthePayeetoreceivethepaymentImadetothemviatheWestpacKeyboard? HowdoIchangetheWestpacKeyboarddefaultaccount? WhydoIneedtonominateadefaultaccount? Whycan'tIselectmorethan$500fortheCardlessCashamount? DoIalsoneedtosendtherecipientmyAccountName? HowdoImovebetweenWestpacKeyboard,theAndroidkeyboardandotherthirdpartykeyboards? SamsungPay WhatisSamsungPay? WhichphonesordevicescanIuseSamsungPaywith? WherecanIfindoutmoreinformationaboutSamsungPay? HowwillmypersonalinformationbesharedwithSamsung? HowsecureisSamsungPay? WhatisaDigitalCardNumberandhowisitdifferentfrommyCardAccountNumber? WhatisrequiredtosuccessfullyaddaCardtoSamsungPay? WhydoIneedtoverifymycardwhenaddingittoSamsungPay? IcanseemyCardinSamsungPaybutmytransactionisdeclined.Why? DoIneedaninternetconnectiontomakepaymentsthroughSamsungPay? WhathappensifmySamsungdeviceislostorstolen? AretheSamsungPaytransactionlimitsandPINthesameasthephysicalcard? CanIuseSamsungPayasabackupwhenmyphysicalcardisblockedorreportedlost/stolen? Myphysicalcardhasexpired.DoIneedtore-enrol? HowdoIremoveorsuspendacardorwhatshouldIdoifIwanttosellmyphone? WhatifIgetanewphone? HowcanIsetupSamsungPayonmySamsungGeardevice? HowdoIuseSamsungPayonmySamsungGearwatch? HowdoIremovemyWestpaccardfrommySamsungGeardevice? WhatcardsareeligibleforSamsungPay? Whatiscardlesscash? Whatisthecreditcardrepaymentreminder? Arethereanyadditionalfeesforusingcreditcardrepaymentreminder? WillIstillreceivethecreditcardrepaymentreminderifImakeanoutofcyclerepayment? HowdoIsetupacreditcardrepaymentreminderintheWestpacMobileBankingapp? HowdoIdeleteorchangemycreditcardrepaymentreminderpreferencesintheMobileBankingapp? HowdoIsetupacreditcardrepaymentreminderinWestpacOnlineBanking? HowdoIchangemycreditcardrepaymentreminderpreferencesinWestpacOnlineBanking? WhatisaSmartPlan? WhatarethebenefitsofSmartPlan? WhatamountsareeligibleforSmartPlan(“EligibleAmounts”)? WhocansetupaSmartPlan? HowlongdoesittaketoactivateaSmartPlan? HowmanySmartPlanscanIhaveonmyaccount? CanIcancelaSmartPlanonceIhavesetitup? DoesSmartPlanchangemycreditcardlimit? ArethereanycreditchecksdoneaspartofactivatingaSmartPlan? Whatisthe‘EstimatedTotalRepayment’ofSmartPlan? Whatismy‘MainAccountBalance'andhowisthatdifferenttomy‘ClosingBalance’inSmartPlan? Whatisthe‘MonthlyPaymentDue’andhowisthatdifferentfrommy‘MinimumPaymentDue’inSmartPlan? Whatisthe‘MonthlyPaymentBalance’andhowisthatdifferentfrommynormalstatementClosingBalanceinSmartPlan? CanIcontinuetogetthebenefitofmyinterestfreedaysonnewpurchaseswhileIhaveaSmartPlanonmyaccount? ArethereanychangestomystatementwhenIhaveaSmartPlan? HowdoIcalculatewhatIneedtopayeachmonthforSmartPlan? HowdoesSmartPlanaffectmycreditcardpayments? HowdoIviewmySmartPlanRepayments? WhathappensifImissaSmartPlanRepayment? WhathappensifImakeextrarepaymentstomySmartPlan? WhathappensifIhaveCardAutopayonmyaccount? HowtoputaSmartPlanonabalancetransfer HowtoputaSmartPlanonacashadvance HowtoputaSmartPlanonlargepurchases HowtoputaSmartPlanonapurchasebalance HowdoesCardlessCashwork? WhoiseligibleforCardlessCash? HowmuchcanIwithdrawwithoutacard? IsCardlessCashsecure? CanIuseCardlessCashtogetcashtoothers? Whichsmartphonesaresupported? WhatshouldIdoifmyphoneislostorstolen? Whatisthe'Pay'buttonintheWestpacMobileBankingapp? HowdoIsetupmobilepaymentsintheWestpacApp? WherecanImakepurchasesusingmymobile? CanIaddmycardstomorethan1device? Howdomobilepaymentsusingmymobilework? HowdoImakeacontactlesstransactionusingmymobile? IstherealimitonthevalueofpurchasesIcanmakeusingmymobile? HowdoIknowifmymobilepaymenthasbeensuccessful? Whyhasn'tmymobilepaymentgonethrough? CanIswitchofftheNFCfunctionalityonmymobile? CanIstillmakemobilepaymentswiththeNFCfunctionalityswitchedoff? WillIstillbeabletomakepaymentsifthereisnomobilenetworkreception? DoIneedinternetdataonmymobiletomakepayments? Ifmymobilerunsoutofbattery,orIhaveitturnedoff,canIstilluseittomakeacontactlesstransaction? CanImakeamobilepaymentifmymobileisasleep? CanImakeacontactlesstransactionifIamonacallorbrowsingtheInternet? WillmobilepaymentsworkifIhaveacaseonmymobile? CanIstillmakesplitpaymentsusingmymobile? CanIusemymobiletoprocessarefund? HowdoIcancelthemobilepaymentsfeature? Whatisthewidgetandhowdoesitwork? Whatisthescreenthatslidesoutwhenmakingapayment? Aremobilepaymentsfrommymobilesecure? HowdoIarrangeforMobilePaymentstobeblockedifmyphonebecomeslostorstolen? WhathappensifIsuspectfraudorwanttodisputeatransactiononcreditordebitcards? WhathappenstomycardsifIdeletetheapp? CanIchangemyPIN? WhatifIhave2bankingapps?CanIchoosetheoneIwanttouseforthetransaction? WillserviceoutagestotheWestpacMobileBankingappaffectmyabilitytomakeacontactlesspaymentwithmymobile? Whydon'tmobilepaymentsonmymobileworkatsometerminals? WhatcanIdoonAppleWatch? HowdoIgettheWestpacMobileBankingapponAppleWatch? WhatistheminimumoperatingsystemrequiredtousetheapponAppleWatch? DoIneedaniPhonetouseWestpacMobileBankingonAppleWatch? DoestheAppleWatchworkwiththeWestpacBankingforiPadapp? WhatisCashCodeandhowdoesitwork? WhatifmyAppleWatchisstolen–willsomeonebeabletoaccessmyaccounts? WhathappenswhenIbuyanewiPhone? CanIstoptheTravelNotificationsfrombeingsenttomyAppleWatch? HowdoIseeQuickBalanceonmyAppleWatch? HowdoIrefreshQuickBalanceonmyAppleWatch? WhydoIneedtogiveyouaccesstomycontactslisttousePaytoMobile? WhatpaymentlimitsapplytoPaytoMobilepayments? WhataccountscanPaytoMobilepaymentsrecipientscollectpaymentinto? HowsecureisPaytoMobile? CanIactivatemycardonmobileifIdon’thavetheapp? CanIactivatemycardonmobilewithoutusingmycamera? Whathappensifmycameradoesn’tcapturemycarddetails? Isitsecure? Whataboutadditionalcardholders? WhatcardscanIactivateusingWestpacMobileBanking? WhatelsedoIneedtoknow? Whatistheoffer? WhataretheminimumMobileBankingappandHeyYouappversionsrequiredtoaccesstheoffer? Howlongdoesthe$5HeyYoucreditofferrunfor? WherecanIfindthe$5HeyYoucreditofferT&Cs? CanIgetmorethanonecredit? HowcanIgetthe$5HeyYoucreditofferifIdon'thavetheHeyYouappinstalledonmymobile? Ireceivedaresponsethatmycardhasalreadybeenusedforthis$5HeyYoucreditoffer.WhatdoIdo WhatdoIdoifIdon'tgetmycredit? WhatiftherearenoparticipatingHeyYoucafes/businessesinyourarea? DotheWestpacGroupandHeyYoushareanycustomerdetails? CanIgetthebalanceofthe$5HeyYoucreditrefundedfrommyHeyYouaccount? HowdoIfindoutmoreabouttheTransportforNSWContactlessPaymentsTrial? HowdoIdisputeacardtransactioninWestpacOnlineandMobileBanking? Mylovedonehasrecentlypassedaway.WhatdoIdonow? Whatifthereisnowill? ShouldIclosetheaccountsofthedeceased? Ihavepowerofattorneyoverthedeceased’saccounts,doesthisstillstandaftertheirpassing? WhenwillIneedprobateorlettersofadministration? WheredoIgetthedeathcertificate? Howlongwillittakeforestatefundsheldinbankaccountstobereleased? WhydoIneedtobeidentifiedbyWestpac? Whatbillscanbepaidfromtheestate? Canallfuneralexpensesbepaidoutofthedeceasedavailablefunds? WillWestpacreleasefundsforadditionalfuneralexpenses? WhatdoIdoifWestpacisstillsendingmailtotheDeceased? WhatisSafeCustody? WhatarethepermissionsI’llseeonmyphoneandwhyaretheyrequestedbytheWestpacAndroidMobileBankingApp? WhatarethepermissionsI’llseeonmyphoneandwhyaretheyrequestedbytheWestpaciPhoneMobileBankingApp? HowdoIcompleteanidentitycheck? WhyisTap&Paygone? WhatistheNewPaymentsPlatform(NPP)? WhatisOsko? HowsafeisOskoandPayID? NewPaymentsPlatform(NPP) DoesWestpacPayWearreplacemyexistingWestpacDebitMastercard®? PayWear WhatisWestpacPayWear? HowdoesWestpacPayWearwork? WhatistheWestpacPayWearEssentialsRangeandhowmuchdoesitcost? WhatistheCentsitiveObjectsbyHaydenCoxrangeandhowmuchdoesitcost? IstherealimitonthevalueofpurchasesIcanmakeusingmyWestpacPayWear? WillmyWestpacPayWearCardnumberbethesameasmyWestpacDebitMastercard®? WithPayID,doesthismeanIdon’tneedmyBSBandaccountnumberanymore? FaceID WhichdevicessupportFaceID? Canmorethanoneperson’sfacebestoredontheiPhone? IsFaceIDsigninmoresecurethan4digitPasscodeorfingerprintsimplifiedsignin? IfIhaveFaceIDcapabilityonmydevice,doIhavetouseFaceIDsigninforMobileBanking? WhereisFaceIDtechnologystored? IsthefacewhichisusedtoregisterforFaceIDonthedevice,thesamefacewhichaccesses(andunlocks)theWestpacMobileBankingapp? WhatisFaceIDtechnology? HowdoesFaceIDwork? IfIhaveaniPhoneX,canIuseFaceIDontheWestpacapptologin? IsFaceIDsigninsecure? Pendingtransactions Whatisapendingtransaction? Howdopendingtransactionsaffectmybalance? Idon’trecogniseapendingtransaction. Howtolockorcancelyourcard? CanIcancelordisputeapendingtransaction? Declinedtransactions Whywasmycardtransactiondeclined? DirectDebit WhatisaDirectDebit? Idon'trecogniseaDirectDebittransaction CanaDirectDebittransactionoverdrawmyaccount? HowcanIcancelaDirectDebit? IneedtomakeachangetomyDirectDebitrepayments? WhatisDigitalMail? WhatarethebenefitsofDigitalMail? IsDigitalMailsecure? WheredoIfindmyDigitalMailinOnlineandMobileBanking? HowwillIknowifIhaveDigitalMailavailable? WhathappensifIdon’treceiveanemailnotification? HowdoIupdatemyemailaddress? HowdoIswitchtoreceivingDigitalMail? CanIgobacktoreceivingpapermail? WhatifIrequireanothercopyoftheletterpostedtome? Canmailpreferencesbeselectedforindividualaccounts? Arealllettersgoingtobesentdigitally? WilltheDigitalMailbethesameaspapermail? Ihaveajointaccount–canIreceiveDigitalMail? CanIsaveandprintmylettersfrommydigitalmailbox? DigitalMail WhatisFitbitPayandhowdoesitwork? WhichphonesanddevicescanIuseFitbitPaywith? WherecanIfindoutmoreinformationaboutFitbitPay? HowwillmypersonalinformationbesharedwithFitbit? HowsecureisaFitbitPaytransaction? WhatisaDeviceAccountNumberandhowisitdifferentfrommyCardAccountNumber? WhatdoIrequiretosuccessfullyaddaCardtoFitbitPay? Financialhardship Fraudandscams General Makeatransferorpayment Makeaninternationalpayment Managemycreditcards MigrantBanking MobileBanking OnlineBanking OnlineBankingsecurity TabletBanking Travellingoverseas FAQsearchresults HowdoItransferbetweenmyaccountsusingOnlineBanking? ApageinWestpacOnlineBankingdoesn’tlookright,looksorbehavesstrangely,orhasadditionalunfamiliarfields. AmIeligibleforabankaccountinAustralia? ArerunningbalancesavailableonWestpacOnlineBanking? ArethereanyfeesandchargesassociatedwithOnlineBanking? ArethereanyfeesassociatedwithmakinganInternationalPayment? CanIaccessmyaccountwhileoverseas? CanIaddanewbillerorpayee? CanIchangearecurringpayment? CanIfiltermysearchbytransactions? CanIreportalostorstolencardfromOnlineBanking? CanIsetuprecurringpayments? CanIuseanyfinger? CanIusethesame4digitpasscodethatIusetoaccesstheMobileBankingapponmyiPhoneorAndroidphone? CanIvieworchangemyDailyPaymentLimitusingOnlineBanking? Canmorethanonepersonusetheirfingerprinttosigninonthesamedevice? Canmorethanoneperson'sfingerprintberegisteredtoadevice? Cansomeoneelsenegotiateonmybehalf? DoIgetsignedoutofOnlineBankingautomaticallywhenIclosethebrowser? DoIgetsignedoutofTabletBankingwhenIclosetheapp? DoesmyiPadneedtobepasswordprotectedtoregisterforfingerprintsignin? HasWestpacregisteredforFATCA? HowcanIaccessmymoneyinAustralia? HowcanIcloseanaccount? HowcanIearnandredeemAltitudeRewards? HowcanIfindtheinterestearnedonmyaccountinthelastfinancialyear? HowcanIfindtheinterestrateonmyhomeloan? HowcanIincreasemycreditcardlimit? HowcanIopenanaccountonline? HowdoInotifyWestpacifI’mgoingoverseas? HowdoIactivatemynewcard? HowdoIchangemyarrivaldate? HowdoIchangemySMSCodemobilenumber? HowdoIchangemypassword? HowdoIchangemydailypaymentlimit? HowdoIdisable4digitPasscodesignin,oruseapasswordorfingerprintinstead? HowdoIdisableFaceIDorfingerprint? HowdoIfindoutthestatusofmyreplacementcreditcard? HowdoIgetanemergencycardreplacementwhileI'moverseas? HowdoIgetmyOnlineBankingpassword? HowdoIgettheWestpaciPhoneorAndroidPhoneappforMobileBanking? HowdoIknowI'montherealWestpacwebsite? IreceivedanemailfromWestpac.HowdoIknowifitislegitimateorfake/scam/spam/hoax? HowdoIlocateabranchoranATM? HowdoImakeaBPAY®paymentusingOnlineBanking? HowdoIpaybyBPAY® HowdoImakeaPayAnyonepayment? HowdoIprotectmyselffromOnlineBankingfraud? HowdoIregisterforWestpacSMSProtect? HowdoIremoveexistingfingerprintsfrommyiPad? HowdoIsetupanewbankaccountbeforeIarriveinAustralia? HowdoIsigninwith4digitpasscode? HowdoIsigninwithFingerprint? HowdoIstopreceivingpaperstatementsandreceivethemelectronically? HowdoItransferfundsoverseas? HowdoItransfermyfundstoAustralia? HowdoIverifymyidentity? HowdoestheWestpacGroupintendtomeetlegalobligationsunderFATCA? HowdoestheWestpacProtect™SMSCodeprovideextraprotection? HowdoesWestpacknowthatitismyfingerprint? HowlongamIabletoreceiveassistancefor? HowlongcanIstaysignedintoWestpacOnlineBanking? HowmanywayscanIpaymycreditcard? IamnotaWestpaccustomerbuthavereceivedanemailfromWestpac.WhatshouldIdo? IneedanewPINformycreditcardorHandycardwhileI’moverseas. HowdoIviewoldstatements? IneedhelpwithOnlineBanking Ireceivedahoax/spam/scam/fakeemailorSMSclaimingtobefromWestpac.WhatshouldIdonow? IreceivedanSMScodefromWestpac,butIdidn'tmakeatransaction. IfIamgoingoverseas,willIbeprotected? IfIhavefingerprintcapabilityonmyiPad,doIhavetousefingerprintsignintoaccesstheWestpacBankingforiPadapp? Is4digitpasscodesigninsecure? IsFingerprintsigninmoresecurethan4digitpasscodesignin? IsFingerprintsigninsecure? Isitpossibletochangeascheduledpayment? IsitpossibletochangetheATM/EFTPOSlimitsonmyHandycard? IsthefingerprintthatunlocksmyiPadalsoabletoaccesstheWestpacBankingforiPadapp? IstheWestpacBankingforiPadsecure? MyWestpacProtectSMScodelooksdifferenttowhatIexpected. Whataretheinterestratesonyourcreditcards? Whataretheinterestratesonyourhomeloans? WhatarethenewupgradedfeaturesofOnlineBanking? WhatcanIviewinmytransactionhistory? WhatdetailscanIviewandmanagefromOnlineBanking? WhatdoIdoifIhaveforgottenmypassword? Lostorstolencard? WhatdoIneedtodoifIamaUScitizenortaxresident? WhathappensifIamnothappywithyourresponse? WhathappensifIdon’twanttosetup4digitpasscodeimmediatelyafterdownloadingthenewapp?CanIsetituplater? WhathappensifIentermy4digitpasscodeincorrectlymorethan3times? WhathappensifIscanmyfingerprintincorrectlymorethan5times? Whathappensifmyapplicationforfinancialhardshipisdeclined? Whathappensifmydeviceisstolen-willsomeonebeabletoaccessmyaccounts? WhathappenswhenIbuyanewiPad? WhathappenswhenIbuyanewiPad? WhathappenswhenIfillintheonlineform? Whatifmytabletislostorstolen? Whatiftheappisnotacceptingmyfingerprintafterregistering?WhatdoIdo? Whatifthetabletappisnotacceptingmy4digitpasscodeafterregistering,whatdoIdo? Whatinformationisavailableforinterestratesandtax? WhatisIBAN? WhatisBPAYView®andhowdoIregisterforit? WhatistheaccountoverviewinWestpacOnlineBankingandMobileBanking? WhatistheForeignAccountsTaxComplianceAct(FATCA)? WhatpaymentoptionsdoIhave? WhatsecuritydevicesareavailableinOnlineBanking? WhatshouldIdoifIhaveexperiencedfraudonmycreditcard? WhatsupportingdocumentsdoIneed? Whattabletdevicesis4digitpasscodeavailableon? Whattabletdevicesisfingerprintsigninavailableon? Whattransactionsearchesareavailable? Whattypeofassistanceisavailable? Whatwillhappenwhenmycardexpires?CanIgetareplacementcardonline? Whatwillmyupcomingpaymentsshow? WhencanIhidemyaccounts? WhentheWestpacBankingforiPadappisupdated,willIneedtoresetfingerprintsignin? WhentheWestpacBankingforiPadappisupdated,willIneedtoresetmy4digitpasscode? WherecanIgethelpwithMobileBanking? WherecanIgettheWestpacSWIFTandBICcodesfrom? WheredoIfindmymessagesandalertsonWestpacOnlineBanking? Whereismyfingerprintstored? Whereisthe4digitpasscodestored? WhichdevicesaresupportedbyWestpacMobileBanking? Whichoperatingsystemsaresupported? WhydoIneedtoprovidemyemailaddress? WillIstillhaveWestpacProtect™SMSCodeforTabletBanking? WillIstillreceivecallslettersSMSetcwhilstassistanceisinplace? ManageTermDepositonline-canIgivethirdpartyaccountaccesstoaperson/organisationandhowdoIsetitup? WhencanIuseOnlineBankingtomanagemyTermDeposit? ManageTermDepositonline-whatistheSixBusinessDayVariationPeriod? WhatistheminimumamountthataTermDepositcanbemanagedusingOnlineBanking? WhathappensifaTermDepositisheldasasecurityorhasarestrictedstatus? WhatifImakeamistakewithmyTermDepositinOnlineBanking? WhatifIdon’twanttouseOnlineBankingtomanagemyTermDeposit? WherecanIfindtheoptiontoapproveaTermDepositrenewal? ManageTermDepositonline-whatifmorethanonepersonneedstoauthorisechanges? ManageTermDepositonline-arethereanyrestrictionsformakingchangestomyAccountwithinOnlineBanking? WhathappensifIwanttobreakaTermDepositcontractbeforematurity?CanImanagethisonline? ManageTermDepositonline-ifaThirdPartyhasaccesstomyTermDeposit,whatcanorcan’ttheydo? HowdoIinstallFitbitPay? WhatistheFitbitWallet? HowdoIaddmycardstoFitbitPay? I'vereceivedamessagetocallWestpaconthe‘VerificationNeeded’screen,why? CanIaddmultiplecardstomyFitbit? CanIaddmycardtomultipleFitbitdevices? WhattermsapplytousingFitbitPay? HowdoImakeapaymentwithmyFitbitsmartwatch? DoIneedaPINtouseFitbitPay? IcanseemycardinmyFitbitbutthetransactionisdeclining.Why? CanIuseFitbitPayifIamoverseasinthesamewayasIwouldinAustralia? DoIneedaninternetconnectiontomakeFitbitPaypayments? DoIstillgetrewardpointswhentheyuseFitbitPay? CanIusegiftcardswithFitbitpay? AretheFitbitPaytransactionlimitsandPINthesameasmyphysicalCard? Myphysicalcardhasexpired.DoIneedtore-enrolit? CanIviewtransactionsinFitbitPay? WhathappensifmyFitbitsmartwatchislostorstolen? DoIneedtohavemyphonenearbytouseFitbitPay? WhatdoIdoifIsellmysmartwatchorgetanewdevice? IfIperformafactoryresetonmyFitbitdeviceordeletemycardsfromFitbitPay,doesthisimpactmyphysicalcards? CanIuseFitbitPayifI'velostmycard? HowdoIremoveacardfromtheirFitbitPay? I’vereceivedareissuedorreplacementWestpaccard;doIneedtoupdatemycardinformationinFitbitPay? WhatcardsareeligibleforFitbitPay? FitbitPay WhataretheproductspecificationsfortheWestpacPayWearEssentialsrange? IsWestpacPayWearsafetouse? CanIuseWestpacPayWearforonlinepurchases? CanIuseWestpacPayWearwithmysmartwatch? WhatdoIdoifmyPayWearCardorcomplimentaryblackKeeperincludedintheEssentialsstarterpackisfaulty? WhatdoIdoifmyPayWearCardhasbeenmisplacedorislostorstolen? CanIuseWestpacPayWearoverseas? CanIuseWestpacPayWeartowithdrawcash? DoesmyPayWearCardhaveanexpirydate? WillIseethepurchasesImakeusingWestpacPayWearonmystatement? WhathappensifIclosemyWestpaceverydaybankaccount? WillthetermsandconditionsformyWestpacDebitMastercard®andWestpaceverydaybankaccountchangeasaresultoforderingorusingWestpacPayWear? HowdoIknowifmycontactlesspaymentusingWestpacPayWearhasbeensuccessful? HowdoIputontheWestpacPayWearEssentialsRangeBand? GarminPay WhatisGarminPayandhowdoesitwork? WhichphonesandsmartwatchescanIuseGarminPaywith? WherecanIfindoutmoreinformationaboutGarminPay? HowwillmypersonalinformationbesharedwithGarmin? HowsecureisaGarminPaytransaction? WhatdoIrequiretosuccessfullyaddaCardtoGarminPay? HowdoIinstallGarminPay? WhatistheGarminPayWallet? HowdoIaddmycardstoGarminPay? I'vereceivedamessagetocallWestpaconthe‘VerificationNeeded’screen,why? CanIaddmultiplecardstomyGarminsmartwatch? CanIaddmycardtomultiplesmartdevicesandwallets? WhattermsapplytousingGarminPay? HowdoImakeapaymentwithmyGarminsmartwatch? DoIneedaPINtouseGarminPay? CanIuseGarminPayifIamoverseasinthesamewayasIwouldinAustralia? IcanseemycardinmyGarminbutthetransactionisdeclining.Why? DoIneedaninternetconnectiontomakeGarminPaypayments? DoIstillgetrewardpointswhenIuseGarminPay? CanIusegiftcardswithGarminPay? AretheGarminPaytransactionlimitsthesameasmyphysicalCard? Myphysicalcardhasexpired.DoIneedtore-enrolit? CanIviewtransactionsinGarminPay? WhathappensifmyGarminsmartwatchislostorstolen? DoIneedtohavemyphonenearbytouseGarminPay? WhatdoIdoifIsellmysmartwatchorgetanewdevice? IfIrestorethedefaultsettingsonmyGarminsmartwatchordeletemycardsfromGarminPay,doesthisimpactmyphysicalcards? I'velostmyphysicalcard;canIstilluseGarminPayonmyGarminsmartwatch? HowdoIremoveacardfromGarminPay? I’vereceivedareissuedorreplacementWestpaccard;doIneedtoupdatemycardinformationinGarminPay? WhatcardsareeligibleforGarminPay? Whatdoestheremovalmeanforyou? IfIupdatemysoftware,canIstillusetheapp? WhatisaDeviceAccountNumberandhowisitdifferentfrommyCardAccountNumber? Windowsdecommission WhatdoIdoifIhaven’treceivedmyPayWearCard? WhatdoIdoifIhaven’treceivedtheadditionalPayWearAccessoriesIpurchasedfromWinc? WhatdoIdoiftheadditionalPayWearAccessoriesIpurchasedfromWinchavebrokenoraredefective? OnlineKeypadRemoval DoestheremovaloftheOnlineKeypadmeanitislesssecurenow? HaveyouchangedthepasswordlengthorrequirementswiththechangestotheOnlineKeypad? Doesthismeantheonlinekeypadwillbereplacedifmysessionhastimedout? WhyareweremovingtheOnlineKeypad? IfIhaveWestpacLivesign-inscreensetupinmyFavouritesandsign-inaftertheOnlineKeypadremoval,willthelinktothesign-inscreenstillwork? IfIhaveotherpartneringsiteaccessfromWestpacLivee.g.BTSuperorSinglesign-on(SSO)accesstoWestpacOnlineInvestingwillthisaffectmylogincredentialsthatIhavepreviouslyset-up? IamusinganunsupportedbrowserandtheWestpacLivesign-inpagedoesnotdisplaycorrectly,whatshouldIdo? HowdoIdownloadtheWestpacApp? CanIusemyOnlineBankingdetailstosignintotheWestpacApp? HowdoIsetupquicksign-in? Withtheremovaloftheonlinekeypad,I’mconcernedaboutkeyloggersoftware,whatdoesWestpacdotoprotectme? HowwillIknowthatthechangehastakenplace? BeemIt WhatisBeemIt? HowdoIgettheBeemItapp? WhatinfodoIneedtosharetosignup? WhatdoIdoifIhaveissueswiththeBeemItapp? Siri WhatisSiriandhowdoIsetituponmyiPhone? HowdoIsetupSirionmyiPhone? WhatarethephrasesIcanusewithSiri? IfIdon'thavebiometricssetuponmyiPhone,canIstilluseSiri? WhatcanIdousingSiri? OnwhatdevicescanIuseSiriforWestpacbanking? WhocanuseSiriforWestpacbanking? HowdoIcheckmybalance? CanImakepaymentstofriends,paybillsortransfermoneyusingSiri? CanImakeapaymentfrommyCreditCardusingSiri? CanImakeapaymentinadifferentcurrencyusingSiri? WhataretheeligibleaccountsthatIcanregistertomakepaymentsusingSiri? HowdoIknowifmypaymentwentthrough? IsSiriWestpacbankingsecure? CansomeoneelseuseSiritomakeapaymentwithmyWestpacaccount? WhatinformationamIsharingwithAppleviaSiri? CanIincludeadescriptionwithinmySiripayment? WhoisHaydenCox? WhatistheCentsitiveObjectsBand+Chain? HowdoIwearandcarefortheCentsitiveObjectsBand+Chain? WhatistheCentsitiveObjectsIncognitoPin? HowdoIwearandcarefortheCentsitiveObjectsIncognitoPin? WhatistheCentsitiveObjectsNostalgiaPin? HowdoIwearandcarefortheCentsitiveObjectsNostalgiaPin? WhataretheCentsitiveObjectsSlimlineKeeperandCentsitivePatch? HowdoIwearandcarefortheCentsitiveObjectsSlimlineKeeper? HowdoIwearandcarefortheCentsitivePatch? FAQs ArethereanyfeesorchargesforaddingmycardtoGooglePay? FAQs Howcanwehelpyou? Go Searching... ArethereanyfeesorchargesforaddingmycardtoGooglePay? ThereisnofeechargedbyWestpactoaddyourcardtoGooglePay.WhenaddingyourcardGooglewillpreauthoriseasmallamount(usually$2)howeverthisamountshouldnotappearonyourstatementwhenitisissued.IfthisamountappearsonyourstatementpleasecontactGoogletodiscussthisorcontactWestpactodisputethetransaction. Onlineenquiries Reportscams Feedbackandcomplaints Branchopeninghours Allbranchesareopen: 9:30am-4pm,Mon-Thurs 9:30am-5pm,Fri Somebranchesnowopenweekends Findabranch Visityourlocalbranch Suburb/postcode